Stanbic IBTC Pension Managers, a subsidiary of Stanbic IBTC Holdings and a key player in the Standard Bank Group, has unveiled the revamped Customer Experience Centre at its flagship branch in Garki, Abuja. The strategic move is part of the company’s commitment to enhancing service quality and accessibility for its valued customers.
Situated at Plot 1049 Pated Marble, off Ahmadu Bello Way, Area 11, Garki, Abuja, the re-opening aims to provide an elevated service experience through increased comfort, expanded space, and a contemporary ambiance. Olumide Oyetan, Chief Executive of Stanbic IBTC Pension Managers, emphasized the significance of the branch revamp in aligning with the company’s dedication to delivering top-notch services.
“Embarking on this revamp project was critical to ensuring that we are intentional about offering our customers better service,” stated Olumide. “As a leading Pension Fund Administrator, we have a responsibility to ensure that whilst our digital platforms are optimal, our physical locations should also be well equipped to serve the needs of our visiting clients.”
The CEO assured clients of a first-class customer experience not only at the Garki branch but across all experience centres nationwide. He highlighted the availability of digital channels 24/7, allowing customers to access and initiate various transactions on their pension accounts conveniently from their homes and offices.
Executive Director, Business Development, Nike Bajomo, emphasized that the re-opening aligns with the company’s commitment to enlightening individuals on the contributory pension scheme. She underscored the importance of customer-tailored activities in increasing regional sensitization. Nike highlighted the growing interest among contributors to access portions of their pension funds for residential mortgage applications and the need for pre-retirement verification exercises as driving factors behind the decision to revamp branches.
“We made a commitment to our clients to always put their needs at the forefront of our decision-making,” assured Nike. “We will continue to innovate and provide top-quality experiences and pension solutions to meet our clients’ needs at all touch points.”
Expressing gratitude to stakeholders for their unwavering support, Nike affirmed the organization’s determination to uphold its stellar reputation in investment management and pension fund administration. Stanbic IBTC Pension Managers stands as a leading pension fund administrator in Nigeria, serving over two million customers nationwide with a commitment to excellence and innovation in the financial services sector.