Subscribers tackle telcos over poor customer service (Punch)

Millions of Nigerians are experiencing a long period of hold on calls placed to customer call centres of telecommunications companies.

This is because the call centres prioritise calls from high-net worth individuals regarded as platinum customers, investigations have revealed.

It was gathered that the over 161 million Global System for Mobile communications subscribers have been segmented into three basic categories: Platinum, Gold and Standard.
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